![]() ![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The warranty has so many exclusions that it does not cover anything at all.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I noticed I didn't have a copy of the paperwork so I called the warranty company to get a copy because the finance office ignored my calls. They told me the extended warranty I purchased was bumper to bumper. Now I am finding out that when the finance guy said was a lie too. Now it is in the shop again 1 week later with a leaking AC line and back Thermostat.$775 dollars to fix it. In addition I asked them to review a sound I was coming from the dashboard. *** Butler opted to fix that for me at no charge which I appreciate. If she would have been in an accident I would have sued them. A week it I was told that the right rear bleeder s**** on caliper was loose & the brake reserve empty. I immediately towed it to the shop at *** Butler in ******. On my drive home the car started having white smoke come out of the exhaust & the brake pedal not working. I get the car is used, but they should have replaced one of the key fobs. They fiddled with the key ********** knew it was broken, but they refused to fix it. I was told to bring it back up to the dealership so they could look at it. I immediately called & told them about it. Once we got home I noticed that the key fob was not working. BULL CRAP!!!!We signed paperwork on this car and it was passed with inspection and emissions. I was told they wouldn't sell it to me if it was not safe. I sat in that office with the dealer & told them that my 18 year old daughter would be driving this car so I needed the car looked over good before I would take it. My husband and daughter test drove the car. We were told that the car would need to be inspected before we were able to take it off the lot. We purchased a car from this company in June 2023. ![]()
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